You can always get help by emailing [email protected].
To help us understand the issue quickly, include:
- the email address used for your Parlant Agents account;
- the affected agent hostname, if one exists;
- what you expected and what happened instead;
- the approximate time of the problem, including your time zone; and
- a screenshot or exact error message when useful.
Never email passwords, API keys, backup decryption keys, payment-card details, or other secrets. Support will ask for additional non-secret details if needed.
For setup questions, start with Getting started with Parlant Agents. For an agent that reports an unhealthy state, include that status and any restart result in your message.