Terms and Conditions

As of: 15 July 2026 · Version 2026-07-15

Unofficial English translation. The German version is the authoritative legal text.

1. Provider, scope, and definitions

1. Parlant Agents is provided by Parlant GmbH, Gürtelstraße 25/Etage 4, 10247 Berlin, Germany (“Parlant”). These Terms apply to contracts with consumers within the meaning of section 13 German Civil Code (BGB) for the paid Parlant Agents service offered online (“Customer”).
2. The user account is personal. The Customer must be at least 18 years old and have full legal capacity. Commercial use as an entrepreneur requires a separate agreement.
3. “Agent” means the Hermes software provided on the Customer instance. “Customer Content” means files, inputs, messages, credentials, and other content processed by the Customer or by the Agent at the Customer's direction.
4. Individually and expressly agreed provisions take precedence over these Terms. Statutory consumer rights remain unaffected.

2. Registration and conclusion of contract

1. Registration requires a reachable email address and acceptance of these Terms. Registration alone does not create a paid subscription.
2. Before payment is initiated, the scope of service, total price including statutory VAT, billing interval, indefinite duration, and cancellation option are displayed. The Customer can correct input errors before submitting the order.
3. Only the declaration in Stripe Checkout that is clearly labelled as creating a payment obligation constitutes the Customer's binding offer. Parlant accepts that offer through an express contract confirmation or by beginning provisioning. A mere acknowledgement of receipt is not acceptance.
4. The contract language is German. Parlant stores contract data, including the document version applicable when the contract was concluded. The Customer can save the Terms before concluding the contract and receives the contract confirmation required by law on a durable medium.

3. Service

1. For each subscription, Parlant provides a managed Hermes instance on isolated virtual infrastructure with persistent storage, a managed hostname, TLS access, and encrypted backups. The order summary states the specific scope and current price.
2. The compute instance, live files, and encrypted backups are currently stored with Hetzner in Germany. Network access passes through Cloudflare Tunnel. Data sent by the Customer or Agent to AI, communications, search, or other third-party services leaves this infrastructure according to the selected service.
3. Parlant does not owe any particular commercial or professional result from the Agent. AI output may be inaccurate, incomplete, outdated, or unsuitable. The Customer must independently verify results before using them for legal, financial, medical, security-related, or otherwise significant decisions.
4. Parlant may perform technically necessary maintenance and security updates. Where possible, planned material restrictions will be announced in advance. Statutory claims for non-supply, defects, or omitted updates of digital products remain unaffected.
5. Provisioning times are estimates unless expressly described as binding.

4. Availability, backups, and recovery

1. Parlant aims for high availability but promises no particular service level without a separate agreement. Temporary interruptions caused by maintenance, security measures, internet failures, or provider failures are possible.
2. Parlant generally creates one client-side encrypted backup each day and supports manual backups. A backup is not an archive. The Customer remains responsible for additional exports of important data.
3. After the subscription ends, Parlant may, where technically possible and legally permissible, make a current backup available for a limited export period. Retained backups are ordinarily deleted seven days after the paid service period ends. Statutory retention or preservation duties and ordered holds take precedence.

5. Access to Customer Content and support

1. Customer instances are isolated from one another. Parlant personnel are not permitted to inspect Customer Content during normal operations. Access occurs only on the Customer's express, documented support instruction or, exceptionally, where necessary to avert a specific security threat, resolve an incident, comply with mandatory law, or protect rights. Access is limited to authorised persons and what is necessary.
2. This rule is an organisational access restriction, not a promise that decryption is technically impossible. Parlant manages infrastructure and encrypted credentials to provide the booked service, recovery, and security.
3. Support authorisation may be withdrawn at any time for the future unless another legal basis permits the access.

6. Prices, payment, and AI credit

1. The monthly total price shown at ordering includes statutory VAT. The fee is payable monthly in advance through Stripe. The subscription renews for one month at a time until cancelled.
2. Optional managed OpenRouter credit is a one-off purchase. The credit, service fee, currency, and total price are shown before purchase. Model prices and the token volume obtainable with a credit amount vary. Before immediate supply, Parlant obtains and records a separate, unselected declaration requesting performance during the withdrawal period and acknowledging the statutory conditions under which the right expires. After valid supply and expiry of the withdrawal right, applied or consumed credit is generally not redeemable for cash. Mandatory withdrawal, reimbursement, and defect rights remain unaffected.
3. If payment fails, Parlant may temporarily suspend service after reasonable notice and a cure period. Rights arising from payment default remain unaffected.
4. Price changes do not apply retroactively. Parlant gives timely notice of changes for future billing periods. Unless a change results solely from a mandatory tax or legal change, the Customer may cancel before it takes effect.

7. Right of withdrawal

1. Consumers generally have the statutory right of withdrawal. Details appear in the Right of Withdrawal notice.
2. If the Customer expressly requests that Parlant begin service before the withdrawal period expires and subsequently withdraws, the Customer may owe a statutorily permissible proportionate amount for service properly provided up to withdrawal. The right expires only under the statutory requirements.
3. Withdrawal may in particular be declared through the continuously available “Withdraw from contract” function.

8. Duration and ordinary cancellation

1. The contract runs for an indefinite period. The Customer may cancel at any time with effect at the end of the current monthly billing period. More favourable terms shown in the order summary remain unaffected.
2. Cancellation is possible through “Cancel contracts here”, account functions, or in text form to [email protected].
3. Both parties retain the right to terminate for good cause. For a remediable breach, Parlant generally terminates only after notice and a reasonable cure period. Immediate suspension or termination remains possible for an acute threat, serious or repeated breach, mandatory provider action, or obvious illegality.

9. Customer duties and responsibility for the Agent

1. The Customer must keep contact details current, protect credentials, observe security notices, and promptly report apparent malfunctions.
2. The Customer is responsible for instructions, configuration, and use of the Agent. Actions performed by the Agent based on Customer instructions, connected tools, schedules, or credentials are treated as Customer actions for acceptable-use purposes. Agent autonomy does not remove the duty of supervision or legal compliance.
3. The Customer may process only content and direct only actions for which a sufficient legal basis, consent, authority, or licence exists. Third-party rights and data-protection, copyright, competition, criminal, youth-protection, and export-control law must be observed.
4. If personal data of third parties is processed outside a purely personal or household activity, the Customer is responsible for its controller obligations. Where Parlant is a processor, the Data Processing Agreement applies additionally.

10. Prohibited and abusive use

The following conduct, whether performed directly or through the Agent, is prohibited in particular:

1. illegal content or conduct and infringement of privacy, data protection, copyright, trademark, or other rights;
2. spam, unsolicited bulk communications or advertising, automated contacting or soliciting, harassment, stalking, threats, intimidation, deception, or concealed or false sender identities;
3. phishing, fraud, identity misuse, malware, ransomware, botnets, credential stuffing, bypassing access controls, or trading unlawfully obtained data;
4. attacks on systems or networks, including DDoS, open mail relays, unauthorised scans, exploit attempts, excessive load, or interference with the integrity, availability, or confidentiality of third-party systems;
5. exploitation or endangerment of minors, sexual-abuse material, content that violates human dignity or supports terrorism, or incitement to violence or crime;
6. unauthorised gambling, cryptocurrency mining, or other use contrary to applicable Hetzner System Policies or mandatory infrastructure rules;
7. circumvention of technical limits, security measures, billing, or abuse detection, and resale or transfer of the service without Parlant's consent.

Security research is permitted only with prior written approval and within the agreed scope.

11. Measures for violations and return of data

1. Parlant may take proportionate measures: investigation based on metadata, a request to remedy, restriction of individual functions, temporary suspension, or termination for good cause. Parlant considers severity, frequency, fault, risks, and legitimate consumer interests.
2. Where imminent danger, provider instruction, or law requires immediate action, Parlant may suspend without prior notice. The Customer will be informed of the reason and available remedy where legally permissible and compatible with security.
3. If the contract ends because of a violation, Parlant will endeavour to provide a current encrypted backup. No entitlement exists where return or further storage is illegal, prohibited by an authority, dangerous to third parties, or technically impossible. Manifestly illegal content may be blocked, preserved, or deleted where law requires or permits.
4. Parlant may disclose substantiated reports to competent bodies where legally required or necessary to establish, exercise, or defend legal claims.

12. Rights in software and content

1. The Customer retains rights in Customer Content and grants Parlant the rights of use limited to the contract's purpose and duration that are necessary for provision, backup, transfer, recovery, and support.
2. Hermes and other components may be governed by open-source or third-party licences. Those licences apply to the relevant software. The managed-service contract transfers no ownership in software or infrastructure.

13. Defect rights and liability

1. Statutory defect rights apply, including the German provisions on digital products (sections 327 et seq. BGB) where applicable.
2. Parlant has unlimited liability for intent and gross negligence, culpable injury to life, limb, or health, under the German Product Liability Act, under assumed guarantees, and in other cases of mandatory statutory liability.
3. For a slightly negligent breach of an essential contractual obligation, liability is limited to the foreseeable damage typical for the contract at the time it was concluded. Essential obligations are those that enable proper performance and on whose fulfilment the Customer may regularly rely.
4. Liability for other slight negligence is excluded. Statutory rules on burden of proof and mandatory consumer rights remain unaffected.

14. Data protection and service providers

The Privacy Policy describes personal-data processing. Key technical partners are Hetzner (hosting in Germany), Cloudflare (network, DNS, and tunnel; US corporate group), Stripe (payments; Irish and international Stripe entities), rapidmail (transactional email in Germany), and optionally OpenRouter and selected model providers (United States and potentially other third countries).

15. Changes to these Terms

1. Changes apply without consent only where they are exclusively beneficial to the Customer, implement mandatory law, or close a newly arisen gap without materially shifting the contractual balance.
2. Other changes will be offered in text form at least six weeks in advance. Silence is not acceptance. Parlant may ordinarily terminate for the future if continuation on the former terms is unreasonable; statutory limits remain unaffected.

16. Dispute resolution, law, and final provisions

1. Parlant is neither willing nor obliged to participate in dispute-resolution proceedings before a consumer arbitration body unless a legal obligation applies in an individual case.
2. German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If the Customer habitually resides in another country, that country's mandatory consumer-protection provisions remain unaffected.
3. Statutory places of jurisdiction apply to consumers.
4. If a provision is invalid, the statutory rules take its place. The remaining provisions remain effective.